Online booking payment and cancellation policy for PGH Pest Prevention

1. Accepted Payment Methods:
   • We accept payments via credit card, Apple Pay, and Android Pay.
   • All payments must be made at the time of booking.
2. Booking Timeframe:
   • Customers can book our services up to 3 weeks in advance for the first visit.

Cancellation Policy

1. Cancellation Fee:
   • A cancellation fee of £30 will be charged for all cancellations, regardless of the notice period provided.
2. Refund Policy:
   • In the event of a cancellation, customers will receive a full refund minus the £30 cancellation fee.
3. Rescheduling Policy:
   • Customers can reschedule their appointments without any additional charges if the technician has not yet started their journey to the job site.
   • If rescheduling occurs when the technician is already on route, a minimum call-out fee of £95 + VAT will be charged.
4. Late Cancellations and No-Shows:
   • If a customer cancels after the technician has started their journey or fails to show up for the appointment, a minimum call-out fee of £95 + VAT will be charged.
5. Special Circumstances:
   • There are no exceptions to the cancellation fee policy. All cancellations will incur a £30 fee, and late cancellations or no-shows will incur a minimum call-out fee of £95 + VAT.

Contact Us

For any queries regarding our payment and cancellation policy, please contact our customer service team at 01483 273 478

By booking our services, you agree to adhere to the terms and conditions outlined in this policy. We appreciate your understanding and cooperation.